{"id":86,"date":"2004-06-16T21:33:06","date_gmt":"2004-06-17T03:33:06","guid":{"rendered":"http:\/\/www.minnesotageek.net\/wordpress\/?p=86"},"modified":"2004-06-16T21:33:06","modified_gmt":"2004-06-17T03:33:06","slug":"issue-tracking-and-forums-open-source-tools-for-technical-support","status":"publish","type":"post","link":"http:\/\/www.minnesotageek.net\/wordpress\/?p=86","title":{"rendered":"Issue Tracking and Forums:  Open Source Tools For Technical Support"},"content":{"rendered":"<p>At the <a href=\"http:\/\/www.ties.k12.mn.us\/main\/camp2004\/descript.htm\">TIES Technology Leadership Camp<\/a> being held this week I will be doing a presentation titled &#8220;Issue Tracking and Forums:  Open Source Tools For Technical Support&#8221;.  The description is &#8220;See demonstrations of two free, open source tools that make technical support easier: Request Tracker, a web- and e-mail-based issue tracking tool for logging, assigning, prioritizing and resolving tech support requests, and phpBB, &#8220;bulletin board&#8221; forum software that gives technical support staff a virtual place to discuss common support issues.&#8221;<\/p>\n<p>I&#8217;ll be writing more about the tools we use at Hopkins, but for now, here are links for more information.<\/p>\n<p>The issue tracking software we use is called RT:  Request Tracker by Best Practical, LLC.  Point your browser to <a href=\"http:\/\/www.bestpractical.com\">http:\/\/www.bestpractical.com<\/a><\/p>\n<p>The on-line forum software we use is called phpBB.  Point your browser to <a href=\"http:\/\/www.phpbb.com\">http:\/\/www.phpbb.com<\/a><\/p>\n<p>I&#8217;ll add some excerpts from my presentation at a later time.  <\/p>\n<p>&#8211;Pete<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the TIES Technology Leadership Camp being held this week I will be doing a presentation titled &#8220;Issue Tracking and Forums: Open Source Tools For Technical Support&#8221;. The description is &#8220;See demonstrations of two free, open source tools that make technical support easier: Request Tracker, a web- and e-mail-based issue tracking tool for logging, assigning, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-86","post","type-post","status-publish","format-standard","hentry","category-cool-software"],"_links":{"self":[{"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=86"}],"version-history":[{"count":0,"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/86\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=86"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=86"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.minnesotageek.net\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}